返金ポリシー

Refund & Returns Policy — AesPaw

We want you to love your AesPaw piece. Please read this policy before ordering.

30-DAY RETURN WINDOW
You may request a return within 30 days of the delivery date for eligible items.

ELIGIBLE RETURNS
Items must be:
• Unused and unworn
• Unwashed, with all original tags attached
• In original condition and packaging suitable for resale
• Free of pet hair, odor, stains, alterations, or damage

We recommend keeping the original packaging until you confirm fit.

NON-RETURNABLE / FINAL SALE
The following cannot be returned or exchanged (unless defective or damaged on arrival):
• Custom, personalized, or made-to-order items
• Items marked “Final Sale” on the product page or in checkout
• Sale / clearance items explicitly labeled Final Sale
• Gift cards
• Items returned after the 30-day window

HOW TO START A RETURN
1. Email support@aespaw.com within 30 days of delivery with your order number, item(s), and reason.
2. Wait for written approval and return instructions before shipping anything back.
3. Ship the item only to the address we provide. Returns sent without approval may not be accepted or refunded.

WHO PAYS RETURN SHIPPING
• Standard returns / exchanges (change of mind, sizing, preference): customer pays return shipping.
• Defective, damaged in transit, or wrong item sent: AesPaw covers return shipping (or provides a prepaid label when available) and will replace the item or refund you in full, including original shipping where applicable.

Original outbound shipping fees are non-refundable on standard (non-defect) returns, unless required by law.

EXCHANGES
If you need a different size and stock is available, request an exchange in your return email. Exchange shipping for standard size swaps is the customer’s responsibility unless we sent the wrong size. Final Sale items are not eligible for exchange except for defect/damage.

REFUNDS
• Once we receive and inspect the return (usually within 3–5 business days), we will email you the result.
• Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
• Shopify / card processor timing is outside AesPaw’s control.

DAMAGED OR INCORRECT ORDERS
Contact us within 7 days of delivery with clear photos. We will make it right with a replacement or refund — you should not pay to fix our mistake.

SIZE GUIDANCE
Petite pets vary. Please use the size chart on each product page before ordering. If your pet is fluffy or between sizes, size up. Message support@aespaw.com before ordering if you need help — we are happy to advise.

CONTACT
support@aespaw.com
AESPAW LIMITED — Peter Leung Ind Building, 103 Wai Yip Street, Kwun Tong, Hong Kong