配送ポリシー

Shipping Policy — AesPaw

Thank you for shopping with AesPaw. Please read this policy carefully before placing an order.

ORDER PROCESSING
• Orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
• During peak periods or Final Sale events, processing may take up to 3 business days.
• You will receive a shipping confirmation email with tracking once your order has shipped.
• Tracking may take 24–72 hours to update after the label is created.

WHERE WE SHIP FROM
Orders are fulfilled from our partner facilities in China and shipped worldwide (where checkout allows).
If your country is unavailable at checkout, email support@aespaw.com and we will check options for you.

ESTIMATED DELIVERY TIMES (after the order has shipped)
• United States: 7–14 business days
• Canada / United Kingdom / EU / Australia: 7–14 business days
• Other regions: 10–20 business days

These are estimates only. Customs clearance, local carriers, weather, and peak seasons can add delays. AesPaw is not responsible for delays caused by customs, incorrect addresses, or events outside our control.

SHIPPING RATES & FREE SHIPPING
• Shipping rates are calculated at checkout.
• Free standard shipping on orders of $69 USD or more (before taxes and duties; after eligible discounts).
• Orders under $69 USD are charged the shipping rate shown at checkout.
• Express options may appear at checkout when available and are not included in the free-shipping threshold unless stated otherwise.

CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or fees charged by your country. These charges are not included in the product price or shipping fee and are the customer’s responsibility. AesPaw cannot mark packages as “gift” to avoid duties.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We cannot be responsible for packages delivered to an incorrect or incomplete address provided by the customer. Address changes after shipment may not be possible.

LOST, DELAYED, OR DAMAGED PACKAGES
• If your order has not arrived within the estimated window, contact support@aespaw.com with your order number.
• If a package arrives damaged, email us photos of the outer packaging and the item within 7 days of delivery. We will replace the item or refund you — no hassle.
• We are not responsible for delays caused by incorrect addresses, customs inspections, or force majeure events.

CONTACT
support@aespaw.com
AESPAW LIMITED — Peter Leung Ind Building, 103 Wai Yip Street, Kwun Tong, Hong Kong