Refund Policy
At AesPaw, we want you and your pet to be completely happy with your purchase.
Returns & Refunds
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If you are not satisfied with your order, you may request a refund or exchange within 30 days of delivery.
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Items must be unused, unwashed, and in the original packaging to qualify for a refund.
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Customized or personalized items cannot be returned unless there is a manufacturing defect.
How to Request a Refund
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Contact us at support@aespaw.com with your order number and reason for the return.
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We will guide you through the return process and provide a return address.
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Once we receive and inspect the item, we will process your refund within 7 business days.
Shipping Costs
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Original shipping costs are non-refundable.
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Return shipping is the responsibility of the customer, unless the item is defective or damaged upon arrival.
Exchanges
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If you want to exchange for a different size or style, please contact us.
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Exchanges are subject to availability.
Contact Us
If you have any questions regarding returns or refunds, please reach out to us at support@aespaw.com.